* Lead detection

* Incoming calls

* Outgoing calls

* Making appointments

* Market research

* Information about a product or service

* Telephone reception

* Reservation

* After sales service

* Quality measurement

* Processing of e-mails

* Regular follow-up

* Helpdesk

* Preventive reminders

* Hotline

* Order tracking 

* Customer satisfaction survey

* Insurance sales

* Follow-up of the file

* Contract renewals

* Claims management